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Revive Lackluster Voice of the Customer

Lackluster voice-of-the-customer (VoC) is a common dilemma. Customer surveys that seemed so exciting initially get a ho-hum reaction when average ratings are stagnant. Employee engagement that you hoped to spur in customer experience management goes by the wayside. if you’re hoping to reap greater ROI (return on investment) from your customer intelligence- and possibly differentiate customer experience, lackluster VoC can be solved in several ways.

Customer Experience Maturity Model

The trouble with most customer experience maturity models is their inadvertent piece-meal or silo design. As a customer yourself, you’d probably give high maturity ratings only to companies that show progress across your whole experience with them – not just their help desk or website or emails or surveys. A new customer experience maturity framework guides your deployment of the entire system simultaneously, with gradual increases in sophistication of all components over time.

Personalized Wristbands – Charity, Event Management and More

Surely you have realized by now that personalized wristbands have become more in vogue over the recent years. We often see them in use at some event management, as well as for promoting ideas and products. In fact, they are known to cut down expense of planning any event.

Twelve Bloggers’ Block Busters

Do you suffer from bloggers’ block? Do you sometimes struggle to just get your blog ideas down on paper, let alone write a full blog post? In this article, we’ll discuss how bloggers can overcome it – there are ways to push through bloggers’ block and get writing prolifically again!

When It Comes to Roll-Up Banners You Have So Much to Choose From

When it comes to purchasing a retractable banner you have so much choice. Not only are there different sizes and models to pick from but they tend to be customisable so that you can get exactly what you are looking for.

Two Big Steps Before You Train Others to Teach Your Proprietary System

As you work to grow your business, there are many options available to attract clients along the way. One thing that may tempt you is the idea of licensing your proprietary system and/or training coaches or trainers to teach it to others. This can be a lucrative revenue stream but first I recommend you follow these steps before moving into that arena.

Why Medical Marketing?

It may have been inconceivable that the highly respected medical community would ever need to do any marketing, but the entire landscape of marketing products and services has changed, and in some case, dramatically. The medical community like others can now benefit from marketing services, but the medical marketing must be handled differently. One validly obvious question that will arise is if medical marketing must be done by those involved in the industry.

A New Era in Multi-Channel Customer Communication Management

Until recently communication was restricted through channels such as phone, mail and in person, with no integration into a single window being possible. However, technology today has enhanced customer experience by creating and delivering personalized communication across multi channels via print, e-mail, web, or mobile device.

Black Magic Persuasion Skills

It doesn’t take black magic to persuade prospects to buy what your selling. But once you develop them, these sales skills will work just as well.

3 Types Of Blow Up Exhibits Your Company Should Consider

If you’re interested in using blow up exhibits for your company, you have a lot of choices! Here are 3 different categories you should consider for your business.

Your Trade Show Exhibit Doesn’t Have To Be Expensive: 3 Money Saving Tips

You don’t have to blow your budget to take your trade show exhibit to an event. Here are a few ways you can save money.

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